Trouble activating The Disney Bundle or Disney+ through Verizon with a Verizon Unlimited plan:
If you’re trying to activate your subscription to The Disney Bundle or Disney+ through Verizon and you’re receiving an error message that your activation was unsuccessful, try going back to your Verizon account and starting the activation again.
If you already have a subscription to Disney+ through Verizon, you’ll need to activate all services in The Disney Bundle using the same email address that was used for your existing Disney+ account.
If you’re unable to remember the email address used to set up your Disney+ account, please contact Customer Support.
Trouble redeeming the Disney+ offer through Verizon with a Fios Internet plan:
If you’re trying to redeem your code and you’re receiving an error message or are redirected to a billing page, we can help.
If you've received an error after trying to redeem your code, are unsure if your redemption was successful, or you're redirected to a page where you're asked to enter billing details, please follow these steps:
- Go to https://www.disneyplus.com/account
- Enter your email and password, if required
- Go to your Account. (It’s in your Profile at the top of your screen.)
- You should see your Verizon offer