My Verizon offer isn’t working when I redeem. What should I do?

Trouble activating The Disney Bundle or Disney+ through Verizon with a Verizon Unlimited plan:

If you’re trying to activate your subscription to The Disney Bundle or Disney+ through Verizon and you’re receiving an error message that your activation was unsuccessful, try going back to your Verizon account and starting the activation again.

If you already have a subscription to Disney+ through Verizon, you’ll need to activate all services in The Disney Bundle using the same email address that was used for your existing Disney+ account.

If you’re unable to remember the email address used to set up your Disney+ account, please contact Customer Support.

 

 

Trouble redeeming the Disney+ offer through Verizon with a Fios Internet plan:

If you’re trying to redeem your code and you’re receiving an error message or are redirected to a billing page, we can help.

If you've received an error after trying to redeem your code, are unsure if your redemption was successful, or you're redirected to a page where you're asked to enter billing details, please follow these steps:

  1. Go to https://www.disneyplus.com/account
  2. Enter your email and password, if required
  3. Go to your Account. (It’s in your Profile at the top of your screen.) You should see your Verizon offer
  4. That’s it.

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